This forward-thinking programme will improve your organisation and business goals in a creative and collaborative environment to create innovative product and services to engage your customers. Using Service Experience Design Thinking framework, you will learn how to use your imagination to brainstorm and create compelling experiences for your customers. The programme will boost your strategic understanding of why and how customers and employee are facing difficulties in your product and service delivery. Throughout the 4 days of facilitated activities, you will discover, define, develop and deliver meaningful ways to present your product and services that make sense in today’s market and meet with your organisation objectives. At the end of the programme, you will able to harness your internal expertise, bringing a competitive advantage to your business and elevate your brand experience. The programme will guide you through the principles of Service Design thinking and doing, fostering and building relationship between your internal and external stakeholders through a more humanistic design approach.