Participants will learn to interpret key hotel analytics by calculation of various performance metrics and analyse hotel revenue management by applying basic techniques employed in the property level benchmarking and hotel industry performance reports.
Alex Choo, Deputy Manager
Alex spent 10 years of his career as a hotelier in various properties including Marina Mandarin Singapore and Pan Pacific Orchard, before switching to education to groom the next generation hotel and tourism practitioners. Passionate about hospitality and hotel operations, Alex has been teaching and sharing on such topics for over 10 years as a lecturer at Nanyang Polytechnic. He holds a Higher Diploma in Hotel Management from SHATEC and a Bachelor of Science (Hotel, Restaurant & Travel Administration) from the University of Massachusetts.